IESE Business School (via Coursera)
Struggling with service delivery? Discover SPDM (Service Problem Driven Management), a groundbreaking framework developed by Professor Muñoz-Seca to revolutionize service efficiency and financial results. Go beyond Lean, Agile, and Design Thinking!
This course equips you with the knowledge and skills to implement SPDM, transforming tasks into knowledge-driven solutions. Learn to identify and address service problems across sectors like finance, gas, banking, and tourism, using practical case studies.
You will learn to:
* Apply the SPDM framework to optimize service processes.
* Drive team involvement and improve service delivery.
* Link service excellence with measurable financial gains.
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Free to audit, certificate paid