Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails

This lesson is part of a full course, Business English Networking. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course.

By the end of this lesson, you will be able to:

• Distinguish between formal and informal language
• Distinguish between direct and indirect language
• Choose the appropriate tone based on your relationship with your recipient, the context, and request